Job Description

Roles & Responsibilities

We are seeking an experienced IT Support Engineer to provide 1st and 2nd line technical support across desktops or laptops or printers and mobile devices or both locally and remotely. As an IT Support Engineer, you will play a key role in maintaining and supporting our IT infrastructure, including Windows and macOS environments, Microsoft 365, Azure, Intune, endpoint protection, and Mobile Device Management. Your responsibilities will include configuring and deploying devices or installing authorized software or applying security updates, maintaining equipment records or supporting user mailboxes and accounts and managing onboarding and offboarding requests. You will also support network infrastructure including firewalls switches and access points as well as CCTV systems and contribute to small and medium sized IT projects.

Desired Candidate Profile

You will have a minimum of 3 years experience in IT Technical Support or with strong knowledge of Microsoft and Apple operating systems or Microsoft 365 or Azure or Intune and networking. Experience with ITSM ticketing tools or CCTV configuration and support and data centre IT practices would be advantageous. You will have excellent organisational or prioritisation and problem solving skills or alongside strong written and verbal English communication abilities. A collaborative and customer focused approach is essential, as is the flexibility to work varying hours and travel to other group locations when required. A valid driving license is essential. CCNA or ITIL and Azure certifications would be a plus if you thrive in a fast paced environment or are passionate about delivering high quality IT support we would love to hear from you.