Job description

About the role

This role’s about being a Customer Data Analyst. You will be a part of the team that uses information about customers to help the company make good choices. As a Customer Data Anaylst, you will look at data about customers find out what it means and work with people in the company to make customers happier and more engaged.

Key responsibilities

• Look at groups of data to find patterns and ideas about what customers do and need. Use tools that help you understand data and find information.
• Keep reports and charts that show important numbers and information. These help people in the company make decisions based on data.
• As a Customer Data Anaylst, work with teams like marketing and sales. Make sure the data you find helps the company reach its goals.
• As a Customer Data Anaylst, use data to split customers into groups. This helps make marketing campaigns better and keep customers coming back.
• Show your results to people who’re in charge. Explain data in a simple way so that people can take action.
• Check that data is correct and reliable. Do checks and use good ways to manage data.

Requirements

• Know how to use tools like SQL and Excel. Also know how to use software like Tableau or Power BI to show data as a Customer Data Anaylst.

• As a Customer Data Anaylst, be good at looking at data or finding meaning. Be able to explain what you find in a way, that others can understand and use.
• Have experience with analyzing data and splitting customers into groups. Use this to help the company make choices.
• Be able to talk and write well. This helps you work with others. Show your data ideas to different people.
• Understand how systems that track customers work and how they help in analyzing data.
• Nice to have
• Know how to use programming languages like Python or R. This helps with complex data work and makes things easier.
• Know about machine learning. This helps in predicting what customers might do and how to use that information.
• Have worked in a job that focuses on customers. This helps understand what customers need and like.
• Have a certificate in data analysis or something similar. This shows that you are good at working with data.
• Why join us
• Join a team that is always trying things and values data as a way to make the company better.
• Have a job that helps you grow and learn in a changing area of customer data work.
• Work on projects that make a difference. These projects help customers be happier and help the company do better.
• Work from anywhere you want. This helps you balance work and life while working with an different group of people, from all over.